False Transparency Leads to Flawed Decisions
By establishing true insight into the costs and consumption of the resources under their responsibility, technology managers can establish credibility and assume a stronger role in strategically managing technology resources. The complimentary white paper highlights how complete technology transparency should be addressed at four basic levels:
- Consumption Transparency - IT can help businesses make better decisions about its use of technology by providing comprehensive insight into the actual technology volumes consumed by each part of the business and the associated costs and resources.
- Total Technology Transparency - While technology costs can be embedded in lines of business or business functions, total technology captures all technology assets and costs, regardless of budgeting practices and ownership.
- Technology Performance Transparency - Recognizing that technology and business audiences require different measures to manage their respective activities, technology performance management addresses domain specific measures that technology organizations use to optimize technology assets.
- Business Oriented Technology Performance Transparency - Technology organizations continue to struggle to communicate the value of technology in clear business terms. Business oriented technology performance transparency communicates the role that technology has on creating value, optimizing costs and responding to changing market conditions.